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Operations Lead

2 months ago

Mississauga, Ontario, Canada Mejuri Full time
Operations Lead Job Description

Mejuri is a leading fine jewelry brand that's redefining luxury for women. As an Operations Lead, you'll play a critical role in ensuring seamless customer experiences and driving operational excellence in our retail stores.

Key Responsibilities:
  • Lead customer service initiatives to deliver exceptional experiences and build strong relationships with customers.
  • Stay up-to-date on Mejuri products and launches, and share knowledge with the team to drive sales and customer satisfaction.
  • Support visual merchandising efforts to create an engaging and productive sales environment.
  • Manage inventory accuracy, receiving, and order fulfillment processes to ensure efficient operations.
  • Collaborate with the Visual Lead to analyze key performance indicators and drive sales growth.
Requirements:
  • Experience in high-volume retail environments with a focus on customer service and operations.
  • Strong analytical and problem-solving skills to drive data-driven decision making.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
What We Offer:
  • A dynamic and inclusive work environment that values diversity and creativity.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous product discount and opportunities for professional growth and development.

At Mejuri, we're committed to empowering women and non-binary individuals to invest in themselves. If you're passionate about delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity.