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Cloud Infrastructure Support Professional

2 months ago

Toronto, Ontario, Canada Amazon Full time
Job Description

As a Cloud Support Engineer at Amazon, you will be at the forefront of transforming technology, assisting a global list of companies and developers who are taking advantage of a growing set of services and features to run their mission-critical applications.

**Key Responsibilities:**

  • Act as a 'Cloud Ambassador' across all cloud products, arming customers with required tools and tactics to get the most out of their product and support investment.
  • Assist customers in understanding application architectures and integration approaches.
  • Provide unique solutions to customers' individual needs using advanced troubleshooting techniques.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

**Requirements:**

  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Fluency in both written and verbal Mandarin.

**What You'll Get:**

  • Opportunity to learn and use groundbreaking technologies.
  • Chance to work with leading engineers around the world.
  • Flexible work hours and arrangements.

**Diverse Experiences:**

AWS values diverse experiences and encourages candidates from all backgrounds to apply.