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Supervisor, Mail Processing Operations
2 months ago
Job Summary
The Supervisor, Mail Processing Operations is accountable for the safe and efficient management of the total mail processing operation within an assigned area. This includes meeting plant operating targets and service and production standards during the assigned shift. The supervisor provides guidance and leadership to employees and is responsible for all activities related to management of the workforce.
Key Responsibilities- Develops and Implements Operational Plans
Develops plans to meet daily/weekly/monthly goals, processing strategies, and employees required to meet service commitments. Continuously monitors staffing level and workload and adjusts as necessary during the shift, taking into account the impact throughout the plant.
Ensures a Safe and Healthy Work EnvironmentPromotes and implements workplace safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts inspections and investigations, and reports and follows up on accident incidences or unsafe operating conditions.
Provides Guidance and LeadershipDirects, coaches, and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management, and attendance management. Resolves staff issues, including disciplinary action if required.
Analyzes and Improves Operational EfficiencyEvaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
Communicates EffectivelyCommunicates frequently with the previous and post-shift supervisors. Provides a brief recap of key activities performed and discusses any anomalies that occurred during the shift.
Manages Employee Time and LeaveMaintains employees' time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues, and performs other administrative tasks associated with a team leader role.
Qualifications- Education
High School diploma or provincial equivalent (GED) (Equivalent experience may be accepted in lieu of a High School Diploma)
ExperienceMinimum 1 year experience managing a team OR Minimum 2 years' experience working within a unionized environment
Skills and AbilitiesWorking knowledge of Microsoft Office (i.e., understand the major features of each software application)
Leadership Behaviours- Decision Making
A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities, and resource requirements in a timely, well-thought-out manner, that aligns with the corporation's best interests.
AccountabilityAn individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business OrientationA proactive individual who understands the competitive nature of the business and is committed to sustaining the business through excellent customer service and new business opportunities.
ExecutionA focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading PeopleA compelling communicator and leader who engages, motivates, and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.
