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Insurance Sales and Service Professional
1 week ago
As an Insurance Sales and Service Professional, you will play a crucial role in driving revenue growth at Waypoint by achieving annual sales targets through effective customer management and service strategies. Your key responsibilities include analyzing risk factors across various policies, overseeing seamless policy renewals, reviewing product terms, identifying cross-selling opportunities, and maintaining high standards in customer information management.
Main Responsibilities:
- Achieve a minimum revenue target of $150,000 annually through effective customer management and sales techniques.
- Develop a comprehensive understanding of the insurance market landscape, staying ahead of industry trends and product offerings.
- Assess and analyze risk factors associated with various insurance policies, particularly in areas such as tenant, homeowner, annual travel, owner-occupied RV, and special event policies.
- Achieve all established retention targets while adhering to Waypoint's standards and underwriting guidelines.
- Manage and maintain a portfolio of customers, ensuring all policies in-force (PIF) counts meet or exceed designated targets.
Customer Experience:
- Successfully renew policies by thoroughly reviewing current coverages and providing tailored recommendations based on individual customer needs.
- Conducts comprehensive reviews of product terms and conditions, including coverages, limits, and exclusions, to minimize errors and omissions.
- Ensures accurate maintenance of customer information and insurance policy details within relevant systems.
- Processes endorsements, cancellations, and adjustments for insurance policies and additional products/services.
- Utilizes active listening and investigative skills to resolve potential challenges with policy renewals.
- Identifies customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection.
- Issues renewal documents, endorsements, and cancellations for insurance policies and additional products/services.
- Manages payment processing and diligently follows up on outstanding payments.
- Maintains stringent processing standards, ensuring data accuracy, confidentiality, and timeliness.
- Develops and sustains a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems.
- Handle non-complex customer requests efficiently, such as issuing policy copies, providing receipts for payments, and processing payment-related inquiries.
- Provide exceptional customer service to both internal and external stakeholders, addressing inquiries, resolving issues, and offering tailored insurance solutions.
- Executes renewal market assessments according to Waypoint's policies and customer-specific requirements.
