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Lead Customer Service Representative
2 weeks ago
Overview
">As the Guest Experience Supervisor, you will play a key role in leading a team of Guest Experience staff to deliver exceptional customer experiences. You will be responsible for ensuring that department service level objectives meet performance expectations and introducing new and inexperienced customers to horse racing wagering.
">">Key Responsibilities
">- ">
- Effectively lead a team of Guest Experience staff and the delivery of face-to-face service and assistance to the organization's customers.">
- Supervise and support Pari-mutuel Operation services and employee management.">
- Assist Managers in development and facilitation of training programs for frontline employees.">
- Develop and maintain effective relationships with various departments and customers.">
What We Offer
">We offer a dynamic and fast-paced work environment where you can develop your skills and expertise. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
">