Digital Transformation Strategist

4 days ago


London, Ontario, Canada Manulife Financial Full time

The Canada Marketing team is focused on delivering best-in-class experiences for our customers, advisors, and plan sponsors. Our goal is to drive business growth through digital transformation and customer-centricity.

Job Description:

We are seeking a Digital Transformation Strategist who will partner across our Canadian businesses to design and implement best-in-class experiences. This role requires a leader with superior strategic thought leadership and influencing skills who can build relationships across all areas of the organization.

The ideal candidate will have:

  • Strategic orientation with multiple years of developing and implementing customer experience strategies
  • Strong digital business capability expertise with the ability to work closely with business unit leaders to understand their business objectives
  • Familiarity with human-centred design practices, with relentless curiosity and passion for creating exceptional experiences
  • Deep expertise in relevant and leading-edge technologies and how they can be applied, particularly for the financial services industry


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