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Bilingual Support Specialist

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About Us

At Canon Canada Inc., we pride ourselves on being a leader in digital imaging solutions. Our commitment to Kyosei guides us in creating a diverse and inclusive work environment. By prioritizing environmental sustainability, we aim to make a positive impact on our community. Our goal is to provide the best possible service to our clients while fostering growth and development among our employees.

This role offers the opportunity to join a dynamic team dedicated to excellence. As a Bilingual Customer Care Representative, you will be responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:
  • Provide top-notch customer service to internal and external clients via phone and email.
  • Address client concerns and resolve issues efficiently and effectively.
  • Maintain accurate records and update the Customer Care Tracking System accordingly.
  • Collaborate with internal stakeholders to ensure seamless communication and efficient issue resolution.
  • Participate in training and development opportunities to enhance your skills and knowledge.

Requirements:

To succeed in this role, you should have:
  • Customer service experience preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Basic computer skills and proficiency in Microsoft Office applications.
  • Knowledge of customer service principles and practices.
  • Able to adapt to changing situations and priorities.