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Shift Manager

2 months ago


Québec, Quebec, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are trained and equipped to provide a positive experience.

Key Responsibilities
  • Leadership and Team Management: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that tasks are completed efficiently and to a high standard.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and continuous improvement.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, resolving issues promptly and fairly.
  • Supervision: Supervise a team of 5-10 people, providing guidance and support to ensure that they are meeting their responsibilities and achieving their goals.
Requirements
  • Education: No degree, certificate, or diploma is required, but a strong understanding of business operations and customer service principles is essential.
  • Work Experience: Experience in a fast-paced environment, preferably in the food service industry, is an asset.
  • Language: Fluency in French is required, with excellent oral communication skills.
  • Work Schedule: Availability to work a variety of shifts, including mornings, afternoons, and evenings, with a minimum of 15 hours per week.