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Senior ServiceNow Business System Analyst

3 weeks ago

Ottawa, Ontario, Canada Parkar Digital Full time

About the Role:

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We seek a highly skilled Servicenow Business System Analyst to join our team at Parkar Digital. As a key member of our ServiceNow development team, you will be responsible for driving the translation of business needs into effective ServiceNow solutions.

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Key Responsibilities:

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  • Work closely with stakeholders to gather and document business requirements, functional requirements, and non-functional requirements related to ServiceNow implementations.">
  • Collaborate with the development team to design, develop, and implement ServiceNow solutions, ensuring alignment with business needs and technical feasibility.">
  • Maintain and prioritize the ServiceNow development backlog, ensuring clarity and feasibility for the development team.">
  • Develop and execute test cases to validate that ServiceNow solutions meet business requirements, working with stakeholders to identify and resolve defects.">
  • Stay up-to-date on new features and functionalities of the ServiceNow platform, maintaining a strong understanding of its capabilities.">
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Requirements:

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  • Bachelor's degree in Business Administration, Information Technology, or a related field.">
  • Proven experience as a Business Analyst or related field with a focus on the ServiceNow platform.">
  • Strong understanding of ServiceNow modules and functionalities (e.g., ITSM, ITIL, etc.).">
  • Excellent analytical, problem-solving, and communication skills, with ability to work independently and as part of a team.">
  • Certified in ServiceNow (Admin or Developer) and preferably holding an ITIL certification.">
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Preferred Skills:

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  • Experience with ServiceNow development.">