Quality Assurance Specialist

3 days ago

Winnipeg, Manitoba, Canada City of Winnipeg Full time

Job Title: Quality Assurance Specialist

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team at the City of Winnipeg. As a Quality Assurance Specialist, you will be responsible for overseeing the delivery of customer service operations, developing and delivering training for the Parking Authority and related stakeholders.

Key Responsibilities:

  • Oversee the delivery of customer service operations
  • Develop and deliver training for the Parking Authority and related stakeholders
  • Monitor the quality of services provided to customers
  • Develop and organize the structure and content for Standard Operating Procedures (SOP) for all WPA activities
  • Develop and deliver training for staff and contractors providing service for the WPA
  • Act as the primary liaison for 311 on all communication including training and new scripting
  • Act as the primary liaison for Sharepoint development for all WPA departments

Requirements:

  • Certificate, Diploma or University degree in Business Management, Administration, HR Management, or a related discipline
  • Two (2) years of directly related work experience
  • Experience with the interpretation, application, and enforcement of Provincial legislation
  • Experience with enforcement of Municipal By-laws
  • Experience working with MBEA related bylaws is preferred
  • Experience developing training programs that improve service delivery
  • Experience with development of technical and operational policies and procedures
  • Leadership experience demonstrating mentorship, coaching and supervisory responsibilities
  • Strong verbal communication skills demonstrating the ability to adapt communication of complex technical information to a diverse audience
  • Adaptive presentation skills that engage an audience and relay concepts effectively, deliver relevant take-away information
  • Interpersonal skills demonstrating the ability to develop and maintain effective working relationships
  • Detail oriented written communication skills, with the ability to effectively convey complex technical information
  • Ability to maintain composure and professionalism in demanding situations
  • Ability to work independently demonstrating good organizational skills under tight time frames and competing demands

Conditions of Employment:

  • The successful applicant must maintain legal eligibility to work in Canada
  • A Police Record Check satisfactory to the employer will be required from the successful candidate, at their own expense

CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG:

  • Citizen & Customer Focus
  • Respecting Diversity
  • Ethics and Values
  • Integrity and Trust
  • Results Oriented

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