Vallea Lumina Experience Host

5 days ago

Whistler, British Columbia, Canada Gibbons Full time
About Gibbons

We are a team of passionate individuals dedicated to delivering exceptional experiences in breathtaking environments.

Our Core Purpose

We make people happy by providing unforgettable experiences that create lasting memories.

Our Vision

We strive to be the most trusted and recommended brand by our team, guests, and the communities we serve.

Our Values

  • Encourage trust and build strong relationships
  • Have fun and enjoy the journey
  • Show kindness and empathy towards others
  • Act like an owner and take pride in our work
  • Hustle and strive for excellence

The Role: Vallea Lumina Ranger

As a Vallea Lumina Ranger, you will have the opportunity to work outdoors and be the face of our twilight attraction. You will play a crucial role in ensuring that our guests have an unforgettable experience. Your responsibilities will include greeting guests, providing guidance and assistance throughout the experience, and ensuring their safety at all times.

Responsibilities

  • Uphold the highest level of standard behaviors aligned to our culture, vision, mission, and values
  • Greet guests attending Vallea Lumina at Cougar Mountain base
  • Provide guidance and assistance throughout the experience and provide attraction information to guests
  • Highlight guest complaints or problems to a supervisor and respond to concerns to ensure they leave satisfied
  • Safety is a priority in the wilderness; keep trails clean and tidy of debris
  • Maintain order and ensure adherence to safety rules
  • Notify supervisor of issues or persons without tickets or passes
  • Guide guests to exits or provide other instructions or assistance in case of emergency
  • We are proud to have a dynamic team who roll up their sleeves to get the work done; as such, this role may require helping out other team members and departments as required

Requirements

  • Interest in tourism, adventure tourism, and/or activity operational delivery
  • Experience in customer service role an asset
  • Proven ability in building and sustaining strong working relationships
  • Demonstrated excellence in communication; clearly communicates key messages in a timely and efficient manner
  • Proven ability to stay calm under pressure; maintains clear thinking and sound judgment especially at busiest times in the operation
  • Positive attitude and takes a collaborative approach to working with all departments
  • Fluent in English, both writing and verbal, required
  • Must be available to work weekends and evenings
  • First aid certification is an asset
  • Physically fit, able to lift up to 30 lbs., able to work outdoors on uneven terrain for majority of shift

Wage and Team Perks

  • $20.50/hr. starting wage
  • 50% off F&B across our Gibbons Venues
  • 50% off for Team Members and 20% off for friends and family with The Adventure Group
  • 25% off for Team Members and 20% off for friends and family at The Adara
  • 20% off The Spa at Whistler
  • 3rd party perks at a variety of local businesses
  • Company events

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