Dedicated Customer Care Representative Wanted

2 weeks ago


Mississauga, Ontario, Canada ProTemps ProTegé Full time

We are seeking a highly skilled and dedicated Customer Care Representative to join our team. As part of the Customer Care Team, you will be responsible for handling inbound calls and emails, responding to and resolving requests and inquiries pertaining to pricing and product availability, identifying customer needs, and determining course of action.

Key Responsibilities
  • Handle inbound calls and emails in a timely and professional manner
  • Respond to and resolve requests and inquiries relating to pricing and product availability
  • Identify customer needs and determine course of action to meet those needs
  • Communicate effectively with customers in both English and French via phone and email
  • Assist customers with insurance coverage/claims
  • Update and maintain customer files
Requirements
  • Bilingual (French and English) at a professional level
  • Prior experience in a similar role
  • Proficient in MS Word, Excel, Power Point, and Outlook
  • Netsuite experience or other accounting software
  • Nursing or other healthcare education, degree preferred or equivalent experience in the healthcare industry
Compensation and Benefits

The successful candidate will receive a competitive salary ranging from $55,000 to $60,000 per year, as well as benefits including dental care, extended health care, RRSP match, and vision care. A bonus pay structure is also in place.

About Us

Pro Temps / Pro Tegé is a respected Canadian-owned temporary staffing, permanent placement, and executive search corporation with offices located in Mississauga and Calgary. We offer a full range of temporary, permanent, contract, and payroll services for all industry sectors.

Work Location

This position requires the ability to work in person and is based in one of our office locations.



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