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Shop Manager Assistant
2 months ago
About Farm Boy
Farm Boy is a company that is passionate about creating a unique fresh food shopping experience for all. Our mission is to deliver on our commitments and provide a fun, fresh experience for our team members and customers alike.
We are excited to welcome new team members who share our passion for providing the best fresh shopping experience.
Job SummaryThis is a key role that assists the Store Manager in the day-to-day operation and management of the assigned store. The successful candidate will be responsible for ensuring a quality service approach to all employees, customers, and suppliers.
The ideal candidate will have excellent communication skills, be able to lead a team, and have a strong understanding of retail operations and customer service.
Key Responsibilities- Customer Service
Provide superior customer service while supporting Farm Boy's vision of the best fresh shopping experience.
Team LeadershipWork with the Store Manager, Department Managers, and Retail Specialists to execute strategies aimed at successfully accomplishing stated goals.
CommunicationConsistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
Team DevelopmentTeam development, interviewing, training, reviews, coaching, motivation, and recognition, all while maintaining a high level of confidentiality and trust.
Community InvolvementParticipate in community events and ensure Farm Boy's continued community presence.
Store OperationsSupport the Store Manager in the retail operations and deliverables, including inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll.
Store SafetyEnsure that the store is properly protected, and that the opening and closing procedures are conducted timely and appropriately.
Financial ManagementEnsure that the store's financial information, safe management, document maintenance, and retention are in order.
Requirements- Education and Experience
Typically requires completion of a post-secondary program with an emphasis in business, plus 5 to 7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or an equivalent combination of education and experience.
CertificationsSuccessful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
Skills and AbilitiesGood knowledge of retail industry, food products, and superior standards of quality. Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance. Excellent team building and team participation skills. Experience in working with various computer software programs; Microsoft Office.
Work ScheduleFlexible schedule, including weekends, evenings, and holidays.
LanguageFluency in English and French shall be considered an asset.
Physical DemandsRequired to stand and walk for long periods of time during shift.
Accommodation is available upon request for applicants and employees with disabilities.
