Operations Associate

3 weeks ago

Calgary, Alberta, Canada Alo Full time

ROLE OVERVIEW

The Operations Associate is a critical member of the store team, responsible for driving profitability and efficiency. This role works closely with the Operations & Visual Manager and Operations Lead to initiate, complete work, and provide feedback to the team to achieve optimal results supporting total store operations.

KEY RESPONSIBILITIES

  • Execute inventory management processes effectively, focusing on maximizing inventory accuracy and reducing shrink.
  • Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
  • Support the execution of key operational functions, including shipment, receiving, and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
  • Maintain and champion strong visual standards for the sales floor.
  • Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized operations.
  • Support a safe work environment and efficient operation through strong stockroom standards and processes.
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
  • Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Operations & Visual Manager and Operations Lead.
  • Assist in processing shipment and ensuring product flow, including visual merchandising placement and daily replenishment excellence.
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
  • Resolve client needs quickly and effectively, ensuring customer satisfaction.
  • Identify product concerns and communicate inventory needs to support business goals.
  • Support other areas of the business, including Sales & Service and Cashier, as needed.

QUALIFICATIONS

  • 1+ years of prior work experience in a client-centric, sales & operational environment.
  • Passion for customer service and delivering exceptional experiences.
  • High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
  • Self-motivated with a desire to achieve results and excel individually and as a team.
  • Fosters genuine connection through empathy, compassion, integrity, and building trusting relationships.
  • Seniority Level: Entry level.

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32-40 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

COMPENSATION AND BENEFITS

  • Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors.
  • Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees).
  • Monthly Store Incentives.
  • Clothing Allowance.
  • Free yoga classes at any of our Sanctuaries.

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