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Appointment Coordinator

2 months ago

Winnipeg, Manitoba, Canada Challenger Motor Freight Inc. Full time

Role: Appointment Coordinator

About the Job:

Challenger Motor Freight Inc. is seeking a skilled Appointment Coordinator to join our team in Winnipeg, MB. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences by providing exceptional service and support.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to understand their needs and preferences
  • Respond to customer inquiries regarding shipment status, pickups, and other logistics-related matters
  • Coordinate appointments with customers through phone, email, or customer portals
  • Trace shipments as required and provide updates to customers
  • Prepare and update reports for customers, ensuring accuracy and timeliness
  • Perform other duties as required to support the team and achieve business objectives

Requirements:

  • Minimum 2 years of experience in a customer-facing role or similar industry
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment
  • Good computer literacy, including MS Office, and ability to learn new systems quickly
  • Ability to work under pressure to meet deadlines and prioritize tasks effectively
  • Knowledge of transportation and container industry is an asset
  • Must have reliable transportation, as public transportation is not available

What We Offer:

  • Unionized working environment with competitive benefits and pension plan
  • Opportunity to work with a well-established company with over 50 years of service
  • Health and dental benefits, as well as a pension plan after one year of service

Work Schedule:

Monday to Friday, 7:00 am to 3:30 pm