Hotel Receptionist

Job Title: Hotel Receptionist

About the Job:

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at ONTARIO INC. in Canada. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

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• Register arriving guests and assign rooms while ensuring seamless check-in and check-out processes
  
• Investigate complaints and claims in a professional and courteous manner
  
• Process group arrivals and departures efficiently
  
• Take, cancel, and change room reservations as needed
  
• Provide information on hotel facilities and services to guests
  
• Assist clients/guests with special needs and requirements
  
• Maintain accurate records of guest stays, including room assignments and departure times
  
• Balance cash and complete balance sheets, cash reports, and related forms
  
• Follow emergency and safety procedures as outlined by the company
  
• Clerical duties such as faxing, filing, photocopying, and answering telephone calls
  
• Contact customers to deliver requested wakeup calls and provide general information about points of interest in the area
  
• Perform light housekeeping and cleaning duties as required
  
• Provide excellent customer service and respond to guest inquiries in a timely and professional manner
  

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• Bachelor's degree or equivalent experience in hospitality, customer service, or a related field
  
• 1-6 months of experience in a similar role, preferably in the hospitality industry
  
• Excellent communication and interpersonal skills
  
• Ability to work effectively in a fast-paced environment
  
• Strong attention to detail and organizational skills
  
• Physical ability to stand for extended periods and lift up to 25 pounds
  
• Availability to work varied shifts, including evenings, weekends, and holidays
  

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• A competitive salary range of $35,000 - $40,000 per year, based on experience
  
• Opportunities for advancement within the company
  
• A dynamic and supportive work environment
  
• Ongoing training and development opportunities
  
• A comprehensive benefits package, including medical, dental, and vision coverage
  
• A generous paid time off policy
  
• A 401(k) retirement plan with company match
  

ONTARIO INC. is a leading provider of hospitality services in Canada, dedicated to delivering exceptional experiences to our guests. We are committed to fostering a positive and inclusive work environment that supports the growth and development of our employees.

The estimated salary for this position is $38,000 per year, based on a 35-40 hour workweek.