Digital Banking Product Manager

3 weeks ago


Montreal, Quebec, Canada National Bank Full time

As a Digital Banking Product Manager at National Bank, you will be part of the organization's digital transformation and play a key role in the development of innovative and quality solutions. This unique opportunity allows you to contribute to a cutting-edge initiative in the market by leveraging your creativity and expertise.

About the Role

You will work closely with a small, elite team of specialists and various business lines to monitor and ensure the performance of internal and external partners' solutions. Your responsibilities will include:

  • Monitoring and analyzing the performance of various solutions and features offered by internal and external partners
  • Payment rail management (Interac, Visa/Mastercard, TFE, ATMs, etc.)
  • Compliance and risk management
  • Clearing, settlement, and accounting processes
  • Developing and interpreting analyses, diagnostics, dashboards, and KPIs to ensure rigorous monitoring of solution performance
  • Making appropriate corrections and recommendations
  • Diagnosing problematic situations, intervening in complex problem resolution, and ensuring issue closure
  • Participating in the construction and life cycle of digital journeys by optimizing each step to provide innovative solutions
  • Developing and implementing end-to-end operational processes with business analysts' support
  • Evaluating process performance and maintaining results within established thresholds
  • Identifying opportunities for process improvement while considering customer experience enhancements
  • Representing the sector with NBC stakeholders and operational teams

The salary range for this position is approximately $110,000 - $140,000 per year, depending on location and qualifications. You will have maximum flexibility to promote your quality of life through our hybrid work environment and flexible schedule. Additionally, we offer personalized training programs based on learning in action, allowing you to master your craft and develop new areas of expertise.



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