Utility Billing Operations Specialist

3 days ago


Markham, Ontario, Canada Metergy Solutions Full time

About Metergy Solutions Inc., a leading submetering provider in North America, we bring turnkey solutions to our clients for over two decades. Our team helps customers manage their utility consumption effectively by supplying, installing, and remotely reading electricity, water, and thermal submeters across various building types.

We strive to maintain strong customer relationships and value collaboration to achieve our goals. For more information about Metergy, please visit us online at https://www.metergysolutions.com. Our company is backed by Brookfield Infrastructure, one of the world's largest investors, owners, and operators of infrastructure assets across sectors.

Position Summary

This position plays a crucial role in completing tasks required to meet Key Success Indicators and Objectives within the US Billing department. The primary responsibilities include ensuring accuracy and completeness of billing for residents, processing client remittances, and reporting. Establishing strong relationships with Property Managers and clients is essential for success in this role.

  • Process client remittances within established SLAs while maintaining high-quality standards.
  • Ensure resident bills are accurate and generated according to established bill cycles.
  • Set up new accounts for billing and settlement processes, including setting up and maintaining account fees and credits.
  • Resolve exceptions and identify areas for process improvement.
  • Client-facing to educate and resolve client reconciliation requests or billing investigations.

This position requires excellent communication skills, timely billing, and facilitation of client requests. Working collaboratively with Metergy teams to resolve inquiries is also essential.

Estimated annual salary: $60,000 - $80,000 depending on location and experience.

Qualifications
  • A university degree or business administration certificate or related equivalent experience.
  • Minimum 3 years of experience in billing operations.
  • Utility or telecom industry experience is an asset.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.

Metergy's recruitment process includes accommodations for applicants with disabilities.



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