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Bilingual Insurance Agent Specialist

1 week ago


Toronto, Ontario, Canada MSH Americas - Diot-Siaci Group Full time
About MSH Americas - Diot-Siaci Group:

We are a leading provider of insurance solutions, dedicated to making a positive impact on people's lives around the world. Our mission is to deliver exceptional customer service and support to our clients, while meeting and exceeding sales targets. We offer a hybrid work environment, excellent health benefits, employee assistance program, wellness account, minimum 3 weeks' vacation, generous sick and flex days, opportunities to learn new skills, grow, and move into different roles, a work environment that embraces diversity and promotes inclusivity, and supportive leadership that cares about your well-being.

We are seeking a highly skilled and motivated Bilingual Insurance Agent Specialist to join our team. In this role, you will be responsible for assisting the inbound call center in selling accident and sickness (travel) insurance to new and existing clients. You will provide information to customers in response to inquiries regarding products and services, converting a high percentage of calls into sales. Your duties will also include determining client insurance coverage, calculating premiums, and establishing method of payment.

This is a great opportunity for someone who is looking for a challenging and rewarding career in the insurance industry. We offer a range of benefits, including a hybrid work environment, excellent health benefits, employee assistance program, wellness account, minimum 3 weeks' vacation, generous sick and flex days, opportunities to learn new skills, grow, and move into different roles, a work environment that embraces diversity and promotes inclusivity, and supportive leadership that cares about your well-being.

Key Responsibilities:

- Assist the inbound call center in selling accident and sickness (travel) insurance to new and existing clients
- Provide information to customers in response to inquiries regarding products and services
- Determine client insurance coverage, calculate premiums, and establish method of payment

Requirements:

- High School diploma
- Previous Insurance Industry experience
- Prior customer service experience

Preferred Skills:

- Exceptional verbal and written communication skills (Bilingual French/English preferred)
- Strong listening abilities with a clear and professional telephone voice
- Ability to handle stressful situations calmly and professionally
- Friendly, compassionate demeanor with excellent adaptability during change
- Proficient in computer literacy, including typing and internet navigation
- Effective multitasking skills
- A&S or LLQP license (an asset)

Become part of a dynamic team that makes a difference in people's lives. Apply now to take the first step towards a rewarding career as a Bilingual Insurance Agent Specialist.