Quality Assurance Specialist

3 days ago

Ottawa, Ontario, Canada EssilorLuxottica Group Full time

About EssilorLuxottica Group

EssilorLuxottica Group is a world-leading manufacturer and supplier of optical solutions. Our mission is to improve sight and empower our customers with the best optical solutions powered by our expertise and efficiency, driven by simplicity and flexibility. We deliver personalized services and product offerings to meet our customer's diverse and unique needs. By joining EssilorLuxottica Group, you become part of a team that is committed to continuous improvement and customer satisfaction. We are committed to creating an exceptional workplace that values highly skilled talent in a stimulating environment.

Our Company Culture

We are part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

Job Summary

The Quality Coordinator is responsible for providing support to the laboratory and site's management team by identifying opportunities for achieving high levels of positive customer service, customer satisfaction, and fulfillment chain quality. This includes hands-on data analysis and reporting, as well as providing direction and leadership to site managers in this regard. The Quality Coordinator will work with all levels of the management teams, stakeholders, sales representatives, and customer service agents, including necessary interaction with regional sites leadership team.

Key Responsibilities

  • Develop and Implement Quality Management Systems
    • Develop and implement a Quality Management System (QMS), including providing templates and validating their format;
    • Coordinate the Quality documentation process in terms of creation, control, communication, training, compliance, and maintenance.
  • Coordinate Quality Efforts
    • Coordinate all aspects of quality pertaining to industrial policies of Essilor Canada relating to the regional entities;
    • Liaise between territory and national departments/leadership regarding quality and continuous improvement issues and programs;
    • Coordinate and follow the internal and external customer complaints;
    • Centralize and standardize the regional quality information;
    • Manage and consolidate the regional quality indicators linked to the National Quality KPI;
    • Perform trend analysis of data and indicators of laboratory performance;
    • Ensure the establishment and follow-up of performance indicators related to customer satisfaction and quality of products and services (dashboards, customer satisfaction surveys, …);
    • In charge of Lab Performance reporting and analysis in terms of quality and customer satisfaction;
    • Define and ensure the deployment and follow-up on quality assurance plans of action, in cooperation with all fields of trade of the group, especially within the national and regional operation teams;
    • Assist in the development of improvement plans and their implementation;
    • Manage and perform Lab QMS audit;
    • Implementation and local follow-up locally of national and international Quality and Service Standards Referential;
    • Tools dissemination and optimisation (i.e. WIP Tool, Service Level dashboard…);
    • Ensure accuracy, integrity, and standardization of results reporting across all the site;
    • Manage the validation of all launches of new products and promotions for the Riverside Opticalab Group;
    • Act as the main point of contact for the Riverside Opticalab Group for any questions or support on the quality aspects;
    • Train the laboratory managers, supervisor, and their employees on quality and problem-solving tools and good operating practices.

Requirements

  • Education and Experience
    • Engineering Degree or a suitable combination of education and experience;
    • Minimum of 3 years' experience in a similar position or in an industrial production environment;
  • Skills and Qualifications
    • Experience with Quality Management Systems (QMS) and ISO standards;
    • Strong analytical skills with a high sense of observation and attention to detail;
    • Good industrial IT knowledge and in calculation technology;
    • Knowledge on the use of measuring instruments for lenses (asset);
    • Proficiency in Microsoft Office (mandatory);
    • Excellent communication skills and ability to interact effectively at all organizational levels;
    • Strong written skills for documentation and procedure writing;
    • Excellent organizational skills;
    • Strong team spirit;
    • Bilingual (preferred)

What We Offer

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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