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Client Success Specialist

1 week ago

Toronto, Ontario, Canada Leads Full time
About Us

Leads.io is a technology-driven partner that empowers businesses to achieve their lead generation goals. With a global presence across 13 offices in 9 countries, we provide empowering business solutions on a scale that matters.

We deliver high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic. Our mission is to elevate our clients' ventures to new heights of success.

We are a team of result-oriented experts in marketing, technology, strategy, and content. We remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future.

Our dedication to personal excellence, teamwork, and accountability fosters an environment where you can shape your path to success while engaged in a dynamic and successful company environment.

Your Role

You will play a key role in driving growth and success by optimizing client campaigns, analyzing performance data, and developing strategies to maximize results. Your expertise ensures our clients achieve their goals while also contributing to Leads.io's core business revenue.

As a Strategic Partnership Manager, you will be responsible for:

  • Developing, managing, and scaling revenue across a dedicated portfolio of accounts
  • Building and maintaining strong, long-term client relationships
  • Overseeing post-sale client operations, acting as the key liaison between clients and internal fulfillment teams to ensure seamless campaign execution
  • Monitoring account health, proactively identifying and mitigating cancellation risks with creative solutions
  • Addressing client concerns and providing valuable insights to Sales, Product, and Marketing teams
  • Managing production, development, administration, and creative requirements
  • Leading day-to-day client activities, including status meetings and ongoing communication
  • Offering highly responsive product, technical, and creative support
  • Developing and delivering performance reports, leading strategic discussions to enhance campaign outcomes
  • Ensuring timely implementation of campaign strategies, adjusting when needed to optimize performance
  • Analyzing campaign data and providing actionable recommendations for improvement
  • Training clients on campaign elements and reporting tools to maximize their success
  • Acting as a super user in product development projects as needed