Software Asset Management Specialist

1 month ago

Montreal, Quebec, Canada WSP Full time
Job Title: Software Asset Management Specialist

WSP is a global leader in engineering and professional services, delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.

Job Summary

The Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures, and policies.

Key Responsibilities
  • Process software requests through defined lifecycle software asset management processes, ensuring timely ordering and delivery of software licenses to meet service levels and provide a positive user experience.
  • Respond to escalations and licensing queries from stakeholders.
  • Maintain a single record of all WSP IT software assets throughout their lifecycle, from procurement to deinstallation, capturing and storing purchase-related information, including license entitlements, proof of purchase, license keys, and activation information.
  • Provide inputs to and maintain a software renewals calendar.
  • Support software installation activities, engaging with software vendors, On-Site Support teams, and SCCM/Intune teams to ensure timely and accurate software delivery.
  • Engage in license optimization initiatives, collaborating with Engineering teams to optimize engineering software.
  • Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
  • Provide necessary inputs into financial and budgetary processes.
  • Highlight operational gaps and issues that require focus, ensuring these are addressed as required in alignment with ITSM practices.
Requirements
  • A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
  • 5+ years of experience working in an ITIL-aligned operational role (Software Asset Management or similar).
  • Solid knowledge and experience of ServiceNow.
  • Enthusiasm and dedication to drive continual improvement and change.
  • Excellent analytical and communication (both verbal and written) skills.
  • Experience of working to (and exceeding) Service Level Agreements.
  • Process-oriented with a methodical and planned approach to achieving goals.
  • Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
  • Be comfortable with ambiguity, thrive on change, and engender a collaborative approach.
  • Act as an advocate for the IT Organisation both externally and internally.

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