Agricultural Equipment Parts Specialist
4 weeks ago
UpSourced HR is seeking a highly skilled and motivated Agricultural Equipment Parts Specialist to join our team. In this role, you will play a crucial part in ensuring the success of our customers by providing exceptional service and support in identifying and procuring agricultural equipment parts.
**Job Summary:**
As an Agricultural Equipment Parts Specialist, you will be responsible for assisting customers in selecting the right parts for their equipment needs, maintaining accurate inventory records, and ensuring part availability. Your technical knowledge and expertise will contribute significantly to the organization's success and customer satisfaction.
**Key Responsibilities:**
- Customer Service: Assist customers in-person and over the phone in selecting parts for their equipment needs, provide product knowledge and recommendations, address customer inquiries and concerns professionally and promptly, and generate invoices and provide receipts to customers.
- Inventory Management: Receive and inspect incoming parts shipments for accuracy and quality, organize and maintain parts inventory on shelves and in storage areas, maintain accurate records of parts inventory, including stock levels and pricing information, and monitor inventory levels at the direction of the Parts Manager.
- Parts Procurement: Place orders with suppliers to fulfill special order requirements for customers, compare prices and negotiate terms with suppliers to optimize cost-effectiveness on special order items, track and expedite special orders to ensure timely delivery.
- Parts Assembly and Preparation: Assemble parts kits and packages as required, prepare parts for customer pickup or shipment, ensuring they are properly labeled and packaged, cut and crimp hydraulic hose assemblies.
- Documentation and Reporting: Maintain detailed and accurate records of all transactions, including sales and back orders.
- Technical Knowledge: Stay updated on the latest equipment models, parts, and accessories offered by the business, provide technical assistance to customers and colleagues regarding parts compatibility and installation, assist service technicians daily and ensure prompt action to coincide with crucial and seasonal requirements.
Requirements:
* High school diploma or equivalent
* Technical or vocational training in agricultural equipment parts (preferred)
* Minimum of 3 years work experience as a Red Seal Parts Technician in an agricultural equipment dealership
* Strong knowledge of agricultural equipment parts, including part numbers and installation
* Knowledge of hydraulic fittings, hoses, and hose assembly
* Excellent customer service and communication skills
* Proficiency in computer systems and inventory management software
* Ability to lift and carry moderately heavy objects (up to 45 pounds)
* Valid driver's license
**Salary Range:** $27.00-$35.00 per hour based on experience levels. We offer RRSP matching after 1 year and a bi-annual boot allowance.
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