Microsoft Biz Apps Change Management Expert

4 weeks ago

Montreal, Quebec, Canada Alithya Full time
Hybrid Position Opportunity

As a hybrid position, this role requires flexibility to work in a general office environment or from home based on location. Travel to client sites may be required up to 15% of the time, depending on client needs.

We are seeking a creative, innovative, and collaborative individual to join our team as a Change Management Consultant. In this role, you will play a key part in the success of our business applications change management and training organization by implementing adoption solutions on the people side of change.

Key Responsibilities
  1. Apply change management processes and tools to create strategies that support end-user adoption;
  2. Design, develop, and deliver change solutions;
  3. Communicate with clarity, precision, and influence;
  4. Conduct impact analyses, assess change readiness, and identify key stakeholders;
  5. Actively understand client needs and adjust to support them;
  6. Support the design, development, and delivery of communications, content, and training programs;
  7. Collaborate with the change management team and clients to ensure an effective change experience;
  8. Use creativity to manage ad hoc situations without hesitation;
  9. Identify, measure, and evaluate change strategies, initiatives, and results;
  10. Manage time to effectively deliver a clear change message;
  11. Manage solutions, records, and documentation in accordance with internal and client requirements;
  12. Design and develop communication solutions;
  13. Design content using learning tools tailored for each delivery method and learning platform;
  14. Deliver learning content clearly and confidently;
  15. Manage projects within required timelines for successful delivery.
Requirements
  1. Minimum of 3 years of relevant experience;
  2. Advanced computer skills with Word, Excel, PowerPoint, and Outlook;
  3. MS Dynamics 365 (F&O/CE) experience (asset);
  4. Basic level knowledge of video creation (asset);
  5. Technologically savvy;
  6. Ability to develop and deliver presentations and materials;
  7. Manage multiple change programs;
  8. Learn new systems quickly for training purposes;
  9. Demonstrated success and genuine enthusiasm in collaborating with clients and team members;
  10. Strategic thinking, problem-solving, and decision-making capabilities;
  11. Strong entrepreneurial skills to excel in a complex and rapidly evolving environment;
  12. Excellent verbal and written communication skills with both clients and the team, including the ability to chair meetings or host webinars.

Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

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