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Host - Guest Experience Specialist

2 months ago

Halifax, Nova Scotia, Canada Drift Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Host to join our team at Drift. As a Host, you will be responsible for creating a positive guest experience that begins with a proper greeting. You will maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity, and communicating with all employees.

**Key Responsibilities**

  • Effectively manage reservations and walk-ins to maximize seating capacity.
  • Communicate with Servers, Bartenders, and Managers to maintain proper guest flow throughout the restaurant.
  • Escort guests to their table, engage them in conversation, and seat them accordingly.
  • Develop a briefing sheet before each shift that will inform co-workers of shows, concerts, special events, and NBs as well as special requests for birthdays, anniversaries, etc.
  • Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).
  • Ensure that the front entrance, host stand, and surrounding areas are fully stocked and free from clutter and debris.
  • Know all table numbers and maintain awareness of which servers are in each section.
  • Maintain the cleanliness of assigned areas by completing checks regularly throughout the shift.
  • Follow all food safety standards and systems.
  • Other duties as assigned or required.

**Requirements**

  • Previous experience in a customer service position.
  • High attention to detail.
  • A degree or diploma in hospitality or in pursuit of desirable.
  • Ability to remain calm under pressure while working in a fast-paced environment.
  • Organizational skills and ability to multi-task.
  • Strong oral and written communication skills.
  • Ability to maintain a level of professional urgency and momentum.