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Front Desk Representative

2 months ago

Fox Creek, Canada Foxwood Inn & Suites Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Foxwood Inn & Suites.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Cash Handling: Process guests' departures, calculate charges, and receive payments.
  • Administrative Tasks: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and provide customer service.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Work Setting: Hotel, motel, or resort in a rural area.
  • Physical Capabilities: Standing for extended periods, attention to detail, and ability to work in a fast-paced environment.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral and written communication, flexibility, judgement, organized, reliability, and team player.
What We Offer:
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Other Benefits: Free parking available and a permanent position with 35 to 40 hours of work per week.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application to join our team at Foxwood Inn & Suites.