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Network Operations Specialist Role

1 week ago

Toronto, Ontario, Canada NRT Tech Full time
Job Description

NRT Tech is a leading provider of innovative FinTech and Information Technology solutions. We are seeking an experienced Network Operations Specialist to join our team.

The successful candidate will be responsible for providing technical support and maintenance for our network infrastructure, ensuring high uptime and reliability. This includes monitoring system performance, identifying trends in technology problems, and collaborating with the IT Operation team to resolve issues.

Key Responsibilities:

  • Interface with network monitoring software (PRTG) to identify trends in technology problems
  • Act as primary contact and provide first-level support for all customer lines of business
  • Determine extent of problem(s), decide on appropriate action(s), and set priorities for responding to problems
  • Work with Microsoft Active Directory 2012, Windows Server 2008, 2012, and 2016
  • Assist with change management software to affect change requests
  • Backup configuration and support
  • Maintain excellent communication skills and experience in a highly technical role with a 99.99% up-time commitment to NRT customers

Requirements:

  • Bachelor's Degree/Diploma in a technology-related field or equivalent experience
  • Experience supporting Microsoft Office suite, especially Outlook
  • Good knowledge and expertise in supporting client needs in a complex technology environment
  • Demonstrated expertise in operating within a NOC technology environment
  • Excellent knowledge of current computer hardware, TCP/IP networks, VMWare, PDQ, software applications, databases, and software and hardware architecture