Bilingual Law Clerk Professional

2 days ago


Toronto, Ontario, Canada Law Society of Ontario Full time
Job Description

We are seeking a highly skilled Bilingual Law Clerk to join our team in a hybrid work arrangement. The successful candidate will be responsible for the timely and accurate review/triage of complaints received as well as the resolution of some types of complaints.

Main Responsibilities:
  • Triage complaints received from the public through LSO Connects, and provide initial response and analysis related to complaints.
  • Conduct risk assessments of identified regulatory issues in the complaint and consider various factors such as the nature of the alleged misconduct, licensee status, and regulatory history.
  • Make preliminary determinations regarding the disposition of complaints, exercising judgment and organizational awareness to recognize and escalate high risk/urgent complaints.
Requirements:
  • A minimum of a Law Clerk or Paralegal diploma or equivalent, plus either a Law Clerk Certificate and membership in the Institute of Law Clerks of Ontario, or a Paralegal license with the Law Society.
  • Requires 4 years' experience working in a high volume, frontline service department, preferably in a legal or professional regulatory environment.
  • Commitment to delivering superior client service.
  • Proficiency in both French and English.


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