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Customer Service Representative

2 weeks ago

Squamish, Canada EWS Group Full time

Key Responsibilities

  • Provide exceptional customer service via phone, email, or chat
  • Analyze and resolve complex technical issues related to software applications
  • Collaborate with internal teams to expedite resolutions and improve overall customer experience
  • Document and track issues using software tools such as Asana and Bugzilla
  • Develop and maintain relevant team files and documents

Requirements

To be successful in this role, you should have:

  • A strong analytical mind and problem-solving skills
  • Excellent communication and interpersonal skills
  • Attention to detail and organizational skills
  • Experience with software programs such as Asana, Bugzilla, and FreeScout
  • A positive attitude and ability to work well under pressure