Customer Experience Associate
3 weeks ago
Requisition ID: 209829
At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals.
Our Customer Experience Associates are people-centric and take a proactive approach to discovering customers' needs. They process day-to-day transactions, nurture long-standing relationships, and contribute to the branch's targets by identifying and fulfilling simple sales opportunities.
Key Responsibilities:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment
- Demonstrate an eagerness to learn and determination to succeed
Requirements:
- Proven customer service skills through work or community involvement
- Ability to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and ability to promote digital and self-service banking options
What's in it for you?
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- A competitive compensation and benefits package
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