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Service & Scheduling Coordinator

2 months ago

Kelowna, British Columbia, Canada Community Fire Prevention Ltd Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Scheduling Coordinator. As a key member of our operations team, you will be responsible for coordinating the scheduling of our services, ensuring seamless communication with clients and internal teams, and providing exceptional customer service.

Key Responsibilities
  • Coordinate the scheduling of services with clients, including creating and sending notifications, retrieving relevant information, and confirming scheduled services.
  • Ensure all scheduled services are confirmed and scheduled appropriately, including assigning technicians with the required stamps, technical level, and certification.
  • Coordinate with the warehouse team to ensure all necessary parts are available for each work order.
  • Liaise with third-party contractors as required to ensure successful completion of work scope.
  • Provide technicians with required documentation to complete scope of work.
  • Communicate and coordinate with technicians regarding key information for their schedule, including check-in times and special requests.
  • Collaborate with the service team to ensure customers' needs are being met.
  • Work with account managers to ensure customers' scheduling needs are being met.
  • Follow department guidelines and metrics to achieve company strategic goals.
  • Adhere to and promote the company's core values, processes, policies, and occupational health and safety protocols.
Requirements
  • Previous experience as a dispatcher, scheduler, or similar role.
  • Excellent customer service skills.
  • Ability to think critically with a customer-centric focus to problem-solving and task prioritization.
  • Computer literate and confident utilizing various software systems.
  • Strong attention to detail, strategic thinking, and analytical skills.
  • Experience in or general/technical knowledge of the fire prevention industry is considered an asset.
  • Excellent time management and task prioritization skills, with the ability to manage various high-priority tasks while planning for and meeting deadlines as needed.
  • Resourceful nature and ability to think critically, with the ability to proactively problem-solve and provide customer-centric focused solutions.
What We Offer
  • Competitive salary with incentive structures.
  • On-the-job training and opportunity for company-paid education.
  • Career growth and advancement opportunities.
  • A supportive and energetic work environment/family-friendly culture.
  • Company social events (BBQs, sporting events, holiday parties, etc.).
  • Benefits package that includes extended medical, dental, life, and AD&D, EAP, disability, and vision care after three months.