Application Performance Management Specialist

7 days ago

Québec, Quebec, Canada Dynatrace Full time
Job Summary:

The Dynatrace Services is seeking an experienced Application Performance Management Specialist to join our team. As an Application Performance Management Specialist, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services.

Key Responsibilities:

  • Monitor client's critical application performance and availability
  • Summarize and review performance trends in operations status meetings
  • Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
  • Maintain and enhance dashboards and reports to meet requirements of IT and business users
  • On-board additional applications for monitoring
  • Mentor and train customers on the Dynatrace Platform and Best Practices
  • Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
  • Provide regular status updates and project documentation to support efforts at customer engagements
  • Assist sales team in identifying new opportunities for product and services at customer sites
  • Ensure health of the client's Dynatrace Platform deployment and update software with any necessary service packs
  • Maintain accurate deployment documentation

Requirements:

  • 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
  • Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline

Preferred Experience:

  • 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
  • 1+ years of solid enterprise level .NET or Java development/support/operations
  • 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
  • Must have excellent written, oral, and presentation communications skills.
  • Must possess excellent problem-solving and analytical skills
  • Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
  • Previous consulting experience and/or Project Management experience is a plus
  • Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
  • Ideal candidates will have 2+ years of Dynatrace Technology experience
  • Dynatrace Product Certification

Additional Information:
The salary range for this role is DOE. When determining your salary, we consider your experience, skills, education, and work location.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

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