Current jobs related to Tax Expert - Miramichi - Intuit

Join Intuit as a Tax Expert and play a crucial role in helping our customers complete their taxes using Turbo Tax products.

We are seeking a highly motivated and experienced tax professional to provide expert guidance and support to our customers as they navigate the Turbo Tax Live experience.

• Provide tax guidance for personal tax returns in a remote, seasonal, and customer-facing position
• Collaborate with customers to prepare and/or review their tax return to ensure accuracy and compliance
• Research and troubleshoot tax and technical questions while communicating directly with customers
• Provide a Full Service experience to prepare, review, and file customer returns with the CRA and/or assist customers via tax advice and guidance on required documents
• Research tax regulations to provide accurate advice on how to maximize customers' tax returns
• Create high-quality customer interactions and experiences that instill confidence using deep customer empathy and in-depth tax knowledge and expertise

• Minimum of 3+ years of paid professional tax preparation experience utilizing professional tax preparation software
• Minimum of 125 tax returns prepared per tax season for the last 3 years
• Experience preparing and filing end-to-end customer personal returns consisting of a variety of topics, including employment, self-employment, rental, investments, T1135, foreign income, and all credits/deductions
• Have a current and active CRA Rep ID (representative identifier) to allow your use of the CRA Represent a Client service
• Working knowledge of tax laws and tax concepts
• Superior critical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
• Flexibility in availability and scheduling
• Strong customer service and customer experience acumen

• Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
• Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
• Experience providing support in a contact center environment is considered an asset

This is a remote role; no travel is required.