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Pharmacy Manager
2 months ago
We are seeking a highly skilled and experienced Pharmacy Manager to join our team at Shoppers Drug Mart / Pharmaprix. As a Pharmacy Manager, you will be responsible for managing the operations of the pharmacy, providing consultation to customers and healthcare providers, and practicing to full scope in providing professional services.
Key Responsibilities- Pharmacy Operations
- Manage the day-to-day operations of the pharmacy, including dispensing medication and maintaining the dispensary.
- Ensure compliance with federal, provincial, and regulatory requirements.
- Practice to full extent of expanded scope with Professional Services, within your capability.
- Customer Service
- Provide exceptional customer service, including counseling on prescriptions and over-the-counter/behind-the-counter products.
- Ensure accuracy and appropriateness of all prescriptions dispensed.
- Communicate with other healthcare professionals within the circle of care to provide customer care.
- Inventory Management
- Control access to the dispensary with respect to inventory and patient confidentiality.
- Review and maintain workflow queues on a daily basis.
- Regular review of 'will call' bins, in accordance with established Standard Operating Procedures.
- Operations
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the pharmacy.
- Involvement with financial reports as appropriate.
- Read and action store communications on in-store web.
- Independent thinking and decision making.
- Plan, coordinate, and delegate assignments and provide coaching to pharmacy colleagues.
- Proven ability to drive and build the business, lead by example, and support enterprise programs.
- Commitment to providing exceptional customer service.
- Superior customer relations skills and a strong sense of professionalism.
- Strong problem-solving skills, including experience formulating and executing action plans.
- Strong personal computing skills and knowledge of pharmacy systems a definite asset.
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
- Complete mandatory training and voluntary continuing education workshops, as needed.
- Must be a licensed member in good standing Part A by Ontario College of Pharmacists.
