Sales Associate

4 weeks ago

Mirabel, Canada MATT & NAT Full time
Job Title: Sales Associate

At MATT & NAT, we are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide warm and welcoming service to customers, answering their queries and offering purchasing options based on their needs and wants.
  • Visual Merchandising: Assist in maintaining visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom.
  • Product Knowledge: Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers.
  • Sales and KPIs: Follow and achieve company and individual sales and key performance indicator (KPI) targets.
  • Cross-Selling: Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
  • POS Transactions: Process POS (point of sale) purchases, exchanges, and returns of merchandise.
  • Customer Database: Add new customers and update current customer information in our customer database.
  • Store Maintenance: Assist with ensuring the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards.
  • Company Policies: Understand and comply with company policies and procedures associated to all facets of the store.
Qualifications:
  • Education: High school diploma.
  • Experience: 1-2 years of experience in a customer service or sales role, ideally in the fashion retail environment.
  • Skills: Proven track record of meeting and exceeding sales goals, an asset. Experience in visual merchandising, an asset. Proficient with Microsoft Office Suite (Excel, Word, Outlook). Exceptional communication skills, both written and oral, in English.
  • Other: Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs. Ability to move and/or lift boxes and fixtures throughout the store. Capability to stand for long periods. Ability to work flexible schedules including weekends and select holidays.

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