Trade Officer

4 weeks ago


Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Trade Officer to join our team at Royal Bank of Canada. As a Trade Officer, you will play a critical role in supporting the Trade Operations team by providing exceptional service to our clients and ensuring the smooth execution of trade-related transactions.

Key Responsibilities
  • Provide premium service to clients by completing Letters of Credit, Guarantees, and Documentary Collections in a timely and efficient manner.
  • Act as a point of contact for all L/C and Guarantee operational escalations, ensuring prompt resolution and minimizing disruptions to our clients.
  • Meet monthly Key Performance Indicators (KPIs) and participate in Payment and Trade Operation (PTO) Quality Initiatives to drive continuous improvement.
  • Develop and maintain effective relationships with internal stakeholders, including BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams.
  • Serve as a referral point for service partners in all businesses throughout RBC for processes related to the issuing and advising of L/Cs, Guarantees, and Documentary Collections.
  • Identify and track service gaps and client impact errors, performing root cause analysis and implementing corrective actions to improve service and optimize operational efficiency.
Requirements
  • 2-3 years of experience in import/export document checking.
  • Knowledge of SWIFT payment and L/C message types (MT700, 100, and 400 series).
  • Working knowledge of ICC rules (UCP 600; ISP98, URDG758, ISBP).
  • Strong organizational and decision-making skills.
  • Technical aptitude and system documentation proficiency.
Preferred Qualifications
  • CDCS (Certified Documentary Credit Specialist) certification.
  • Experience with trade processing software such as Trade 360.
  • Previous customer service experience.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • The ability to make a difference and lasting impact.
  • A dynamic, collaborative, progressive, and high-performing team environment.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work and take on progressively greater accountabilities.


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