Fiber Optic Installation

We are seeking skilled Fiber Optic Installation & Repair Technicians to join our team in Kamloops and surrounding areas.

At Worldwide, we understand the importance of staying connected in today's world. We are a leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home.

This role involves delivering exceptional customer experiences while performing day-to-day tasks including installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service.

• Dispatch from home to customer locations using specific online applications.
• Reach out to customers prior to arrival, providing ETA.
• Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
• Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial.
• Acknowledge current customer services and find new sale opportunities.
• Maintain accurate inventory of Telus supplied equipment.
• Stay up to date with new products, equipment, pricing, and everchanging technologies.
• Evaluate reliability of all customer services using online test tools.
• Deliver a '5 Star' customer experience on every visit.
• Follow all applicable Health & Safety regulations.
• Present yourself in a polite and professional manner to gain the respect and trust from every Telus customer.

• Minimum Grade 12 education.
• Experience with low voltage cabling is an asset (twisted pair, coaxial, fiber optics).
• Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software.
• Strong customer service background and sales abilities.
• Ability to work independently and as a team member.
• Valid Class 5 BC driver's license.
• Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects.
• Positive, solutions-based attitude with excellent problem-solving skills.
• Availability to work 1 weekend and 1 evening shift per week.
• Successful completion of a criminal background check.
• Self-motivated and highly organized to manage workloads with minimal direction.
• Comfortable with computers, able to handle various Windows-based applications.
• Excellent communication skills, both written and verbal.
• Willingness to work outdoors in changing weather conditions.
• Technically inclined and have a desire to learn.
• Able to provide or acquire steel toe boots, basic hand tools, and cordless tools.
• Prior experience in telecommunications and/or working in the field independently is an asset.

We offer a competitive piece-rate model, ensuring your hard work is rewarded. We also have a robust bonus program that highly rewards productivity and performance along with lucrative sales commissions. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package.

Salary: $80,000-$120,000 per year