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ServiceNow Business Analyst Lead

3 weeks ago

Ottawa, Ontario, Canada Parkar Digital Full time

About the Role:

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We are seeking a highly motivated and detail-oriented ServiceNow Business Analyst to join our dynamic team at Parkar Digital. The ideal candidate will be a crucial liaison between stakeholders and our ServiceNow development team, ensuring that business needs are accurately translated into effective ServiceNow solutions.

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Key Responsibilities:

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  • Conduct thorough interviews, workshops, and meetings with stakeholders to understand their business requirements and needs within the ServiceNow platform.">
  • Foster strong relationships with stakeholders at all levels of the organization, facilitating clear and effective communication between business users and the development team.">
  • Elicit, analyze, and document business requirements, functional requirements, and non-functional requirements related to ServiceNow implementations.">
  • Maintain and prioritize the ServiceNow development backlog, ensuring clarity and feasibility for the development team.">
  • Develop and execute test cases to validate that ServiceNow solutions meet business requirements, collaborating with stakeholders to identify and resolve defects.">
  • Prioritize and maintain a strong understanding of the ServiceNow platform and its capabilities, staying up-to-date on new features and functionalities.">
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Requirements:

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  • Bachelor's degree in Business Administration, Information Technology, or a related field.">
  • Proven experience as a Business Analyst, with a focus on the ServiceNow platform.">
  • Strong understanding of ServiceNow modules and functionalities (e.g., ITSM, ITIL, etc.).">
  • Excellent analytical, problem-solving, and communication skills, with ability to work independently and as part of a team.">
  • Certified in ServiceNow (Admin or Developer) and preferably holding an ITIL certification.">
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Preferred Skills:

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  • Experience with ServiceNow development.">