Claims Service Specialist

1 week ago


Montreal, Quebec, Canada Securian Canada Full time
About the Role

We are seeking a highly skilled and detail-oriented Claims Representative to join our team at Securian Canada. As a Claims Representative, you will be responsible for performing initial claim reviews for assigned lines of business, ensuring compliance with key performance indicators (KPIs), turnaround times (TATs), certificates, and policy provisions.

Key Responsibilities
  • Customer Service: Respond to customer inquiries regarding claim status and request claim forms in a timely and professional manner.
  • Claims Processing: Review supportive documentation, benefit forms, and certificates to process customer requests and provide accurate information.
  • Policy Knowledge: Acquire and maintain knowledge of company policies, features, benefits, policy contracts, provisions, processing procedures, and government regulations to provide exceptional customer service.
Requirements
  • Language Skills: Proficient in English and French with exceptional written and verbal communication skills.
  • Experience: Previous experience interacting with customers in a claims service role, preferably in a fast-paced environment.
  • Technical Skills: Proficient in using a computer and Microsoft Office Suite, with the ability to learn company software.
  • Drive and Motivation: Self-motivated to deliver exceptional customer service and meet personal and company goals.
Why Work with Us

At Securian Canada, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is inclusive and respectful of all employees. We offer a competitive total rewards program, including flexible work arrangements, generous paid vacation time, paid volunteer days, and educational assistance.

We are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets, and we are committed to providing specialized experiences to those we serve. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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