Assistant Outlet Manager, Lobby Lounge

2 weeks ago

Vancouver, British Columbia, Canada Accor Full time

Why Work at Fairmont Pacific Rim?

We're a progressive hotel that embodies the culture and vibrancy of Vancouver, offering a unique work environment that promotes growth, cross-training, and career development opportunities.

Key Responsibilities:

  • Oversee the Lobby Lounge, ensuring exceptional service and maintaining high staff morale and team spirit.
  • Balance operational, administrative, and colleague needs while maintaining floor presence.
  • Contribute to daily growth through awareness and understanding of LQA and OES.
  • Work with the culinary, restaurant managers, and stewarding team to ensure food service meets or exceeds guest expectations.
  • Attend and participate in daily Food and Beverage meetings and conduct daily shift briefings.
  • Perform daily checks on staffing level, quality control, maintenance, and cleanliness for all outlets.
  • Follow up on guest complaints and share all guest comments with staff.
  • Participate in the training and coaching of new and existing team members.
  • Work in conjunction with the Chef and Food & Beverage Director on promotions, menus, and special events.

Requirements:

  • Minimum of 2 years experience in Food & Beverage, hotel dining room, or high volume restaurant.
  • Problem-solving & decision-making skills; analytical and highly detail-oriented.
  • Product knowledge, including a thorough working knowledge of wines, liqueurs, and other beverages.
  • Proven successful financial performance of restaurant under their operation.
  • Excellent interpersonal & communication skills; service-oriented and a team player.
  • Strong computer skills (Outlook, Word, Excel, and MS Office software required, Opera Sales & Catering, Open Table, and In Design an asset).

About Us:

We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We're committed to creating a work environment that values and respects individual differences.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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