Personal Banking Associate
3 weeks ago
This is a unique role that serves as an ambassador for new and existing members of Alterna Savings. The incumbent must quickly assess the needs of all members and identify opportunities for cross-selling, up-selling, and meeting their financial needs.
Key Responsibilities:- Follow sales and service processes
- Meet sales targets by delivering products and services that satisfy members' primary needs
- Proactively uncover additional needs to cross-sell and up-sell at every member interaction
- Provide education and advice on basic transactional banking and less complex investment and credit situations
- Execute transaction posting, cash management, administrative, and security/risk management procedures with high accuracy
- Identify and refer high-value or high-potential members to appropriate staff
- Maximize growth and retention, contributing to overall Branch goals
- Participate in branch meetings, huddles, sales initiatives, and campaigns
- Act as a member of both the MSR and Sales teams
- Maintain a solid working knowledge of all products and services offered and stay up-to-date with procedural changes
- Be proficient in the use of sales and service tools to support member interactions
- Identify and set personal development plans, influencing employee engagement and enablement
- Participate in regular weekly goal-setting meetings and coaching sessions
- Comply with anti-money laundering guidelines and other compliance and regulatory guidelines
- Participate in community initiatives as determined by the Branch or Alterna
- Post-secondary education coupled with a minimum 2 years of experience in a sales industry or equivalent experience
- Financial Services Industry experience is an asset
- Proven sales experience
- Experience in providing credit solutions is an asset
- Knowledge of investments, loans, and basic knowledge of mortgages
- Working knowledge and ability to demonstrate basic sales skills required for opportunity spotting and uncovering needs
- Sound knowledge of various computer applications such as Excel, Word, etc.
- Good problem-solving skills sufficient to identify, analyze, and resolve basic member issues/problems
- Excellent interpersonal and communication skills
- Member Engagement - Sustains member relations
- Continuous Learning & Agility - Self-assesses and monitors oneself to maintain personal effectiveness
- Teamwork - Contributes positively as a team member
- Achievement Orientation - Consistently meets work expectations
- Adaptability - Recognizes how change will affect work
- Decision Making & Problem Solving - Makes decisions based on guidelines
- Impact & Influence - Uses facts and available information to persuade
- Initiative - Addresses current issues
- Sales Process - Applies Alterna's sales principles
- Professional/Technical Expertise - Demonstrates working knowledge as relates to the job's role
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