High-Performance Systems Reliability Analyst

6 days ago


Toronto, Ontario, Canada Scotiabank Full time

At Scotiabank, we're seeking a talented Systems Reliability Analyst to join our Payment Core Banking & Engineering Service Reliability Team. This role offers an exciting opportunity to work with cutting-edge technology and make a meaningful impact on the bank's operations.

The ideal candidate will possess strong analytical skills and experience in analyzing data to provide a multidimensional view of service reliability. They will also have excellent problem-solving skills, the ability to collaborate with development teams and business partners, and expertise in incident & problem management methods and methodologies in a production environment.

In this role, you will contribute to in-depth data analysis to gauge service trends and drive improvements to production systems. You will also work closely with SREs, Development and Operations teams to assist troubleshooting of severe incidents using your analytical and data-driven skills and tools.

Key responsibilities include:

  • Providing details on reliability, stability (based on Service Level Objectives and incident trends), and service health for critical systems and services
  • Analyzing real-time performance dashboards and historical incident trends for a particular service
  • Participating in Root Cause Analysis for systems that are in scope to identify gaps and improvement opportunities
  • Supporting discussions with Scotiabank infrastructure and engineering teams to address improvement of stability and resiliency for production applications based on outstanding problem and incident tickets maintained in ServiceNow

We offer a competitive salary range of $110,000 - $130,000 per year, depending on experience. Additionally, you can expect a comprehensive benefits package, including flexible vacation time, personal days, sick leave, and tuition assistance. We also prioritize diversity, equity, inclusion, and allyship, striving to create an inclusive culture where every employee is empowered to reach their fullest potential.



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