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Product Specialist
2 months ago
About the Role
We are seeking a highly skilled Product Specialist to join our team at Roi, a global software and services company. As a Product Specialist, you will play a pivotal role in delivering projects to our customers with outstanding quality.
Roi is a leader in the museum management software industry, serving over 3,000 customers in over 30 countries. With a presence in the UK, Europe, Middle East, North America, and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens, and archives across the world.
About the Position
As a Product Specialist, you will be part of the Project Delivery Team and work closely with customers to enable them to get the best use of our Axiell ALM Product Portfolio. Your responsibilities will include:
Configuring our products to meet customer business needs, including data migration consultancy, general consultancy, installation, configuration, and testing.
Working with Axiell Project Managers to schedule and forecast work, and to deliver upon agreed deadlines.
Providing consultancy to customers on data migration, including mappings and specifications, plus scripting to convert data from one format to another.
Planning accurately, to accurately scope and implement project deliverables to meet customer needs.
Assisting in Quality Assurance prior to delivery to customers.
Managing own workload in cooperation with team colleagues to ensure all project commitments are met and wherever possible exceed the quoted milestones.
Contributing to building and maintenance of strong customer relationships and satisfaction by provision of clear and frequent communication.
About You
To qualify for this role, you will need:
Ability to learn about a wide variety of Collections Management Systems, know the configuration requirements and limitations of each system.
Relevant technical qualifications, including database management (SQL) or experience with any programming languages.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong customer service skills and ability to build strong relationships with customers.
What We Offer
Roi offers a unique and fun work environment, excellent career progression opportunities, and a competitive salary and benefits package. If you are a motivated individual looking for a career with a global software and services company, we encourage you to apply.
