Veteran Care Specialist

2 weeks ago


Calgary, Alberta, Canada Aurora Cannabis Full time
Medical Sales Division Position

We are seeking an exceptional Veteran Care Specialist to join our team in a dynamic role that involves delivering outstanding patient care services. The ideal candidate will possess excellent communication skills, empathy, and a commitment to providing high-quality care.

About the Job

This is a Bilingual Client Care Associate position requiring proficiency in English & French (verbal & written) with a strong focus on customer service in a fast-paced inbound call environment.

Main Responsibilities:
  • Provide expert support to clients via phone, ensuring a positive experience by responding to inquiries and resolving issues efficiently.
  • Process and manage client documentation, maintaining accuracy and confidentiality while adhering to strict regulations.
  • Update and process documents in our CRM database, utilizing industry-related information and processes regarding methods of consumption and legislation.
  • Maintain a high level of accuracy and confidentiality with client information, handling sensitive data with professionalism.
What We Offer

A competitive salary, professional development opportunities, company SWAG, team activities, and modern technology make this a compelling offer for the right candidate. Our diverse community and inclusive culture empower employees to be their authentic selves, celebrate differences, and love where they work.

The estimated annual salary for this position is $$65,000 - $80,000, commensurate with experience. If you're passionate about delivering exceptional patient care and have the skills and qualifications outlined below, we encourage you to apply.

Requirements and Qualifications

To succeed in this role, you'll need:

  • A minimum Grade 12 diploma.
  • Fluency in English & French (verbal & written).
  • Minimum 1 to 3 years of experience in customer service.
  • An Administrative Assistant/Medical Office Assistant Certificate as a strong asset.
  • Proven analytical and customer service skills in a fast-paced environment.


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