Technical Instructor and Hardware Systems Specialist
1 week ago
At Konica Minolta Business Solutions Canada Ltd., we are seeking a highly skilled National Technical Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about providing exceptional technical support and training.
About UsKonica Minolta is a leading global company that has been contributing to the world of imaging technology for decades. We have a rich history of creating innovative products and solutions that make work possible from anywhere at any time.
The Job- Provide quality technical training (in-house or field) and conduct instructor-led technical training (in-house or out of town).
- Conduct technical field training, attend all Technical Instructor courses, and complete assigned web-based training.
- Complete all course evaluations within one week after course completion and provide feedback to the Technical Education Department on course curriculum errors.
Our ideal candidate will be responsible for:
- Providing quality technical support, including tracking activities in SharePoint and following up on assigned Remedy tickets daily.
- Supplying technical information to the field when requested and providing on-site service assistance with technicians on escalations.
- Managing Remedy escalations in a timely fashion, submitting all escalations to Remedy or Konica Minolta partners with necessary information, and tracking all escalations to ESS/SSD in Remedy.
To be successful in this role, you will need:
- A minimum grade XII education plus Community College Certificate in Electronic Engineering Technology (or equivalent).
- General network knowledge, strong interpersonal, communication, and leadership skills, and the ability to work under high pressure.
- An own vehicle with a valid driver's license and willingness to travel within Canada and the US.
We offer a competitive salary, flexible work options, employee growth and development opportunities, tuition reimbursement, health benefits package, retirement package, plenty of vacation and personal days, diversity and inclusion program, employee discounts, employee and family assistant program, and global career opportunities.
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