Member Service Specialist
1 month ago
Unlock Your Potential with Prospera Credit Union
We are seeking a highly motivated and customer-focused Member Service Specialist to join our team at Prospera Credit Union. As a key member of our Advice Centre, you will play a vital role in delivering exceptional customer service and building strong relationships with our members.
About the Role:
- Provide personalized service to customers, addressing their inquiries and concerns in a timely and professional manner.
- Identify opportunities to deepen customer relationships and recommend relevant products and services.
- Collaborate with colleagues to ensure seamless customer experiences and achieve sales goals.
- Develop and maintain knowledge of Prospera's products and services to effectively meet customer needs.
- Participate in sales meetings and maintain accurate records of sales and service activity.
What We Offer:
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
- Competitive compensation and benefits package, including a defined contribution pension plan.
- Opportunities for career advancement and professional growth.
- A fun and supportive team culture that prioritizes work-life balance.
Requirements:
- Previous experience in banking, credit union, or advisory sales, with a strong interest in developing a financial services career.
- Excellent communication, relationship-building, and negotiation skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong computer skills and proficiency in relevant software applications.
Why Join Prospera Credit Union?
We are a community-based organization that values our members and employees. We prioritize diversity, equity, and inclusion, and strive to create a workplace that is inclusive, equitable, and accessible. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity.
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