Business Operations Specialist

3 days ago

Winnipeg, Manitoba, Canada Access Credit Union Full time

Are you looking for a role that offers a competitive salary and benefits package? As a Business Administrator at Access Credit Union, you will be responsible for providing superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union.

The estimated salary for this position is $38,317 per year. This figure is based on industry standards and location.

Job Description

The Business Administrator provides administrative support to the Business Lending team while promoting the credit union's products and services. Key responsibilities include:

  • Greeting members and potential members, responding to inquiries on basic credit union products and services.
  • Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
  • Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
  • Responsible for opening and maintaining business memberships and accounts, setting up online banking and troubleshooting.
  • Administer and process specialized accounts such as estates for businesses, property management companies, lawyer and real estate trusts.
  • Act as the member point of contact for CAFT.
  • Prepare bank confirmations and assist with credit card applications.
  • Solicit new members and foster business development through service excellence, product knowledge and teamwork.
  • Provide administrative support and assistance to the Business Loan department.
  • Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
Requirements

To be successful in this role, you will need:

  • A Grade 12 diploma or equivalent.
  • Business Administration or other post-secondary education would be considered an asset.
  • Previous customer service experience.
  • Demonstrated desire to serve others in a friendly and professional manner.
  • Ability to identify and willingness to act upon sales and service opportunities.
  • Strong interpersonal and communication skills, both verbal and written.
  • Attention to detail with high degree of accuracy.
  • Ability to work in fast-paced environment and perform well under pressure.
  • Ability to prioritize using sound judgment to make timely and effective decisions.
  • Knowledge of Access Credit Union's products and services.
  • Ability to follow standardized policies and procedures.
  • Knowledge of risk management within the financial industry.
  • Proficient computer skills.
Benefits

We offer a comprehensive benefits package including:

  • 100% company-paid health benefits.
  • Employer-matched pension plan.
  • Continuing education opportunities.
  • Career advancement opportunities within our credit union.

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in. If you are interested in this position, please apply today.

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