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Customer Experience Specialist

3 weeks ago

Kitchener, Ontario, Canada Torrid Full time

About Us: Torrid is a fashion-forward retailer dedicated to empowering women through style and self-expression. Our stores are designed to provide an exciting and inclusive shopping experience that makes every customer feel confident and beautiful.

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The Job: As a Torrid Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth. You will be responsible for creating a positive shopping experience by understanding customers' needs and preferences.

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Your Key Responsibilities:

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  2. Customer Service: Provide personalized attention to customers, answering questions and making product recommendations to drive sales and customer loyalty">
  3. Product Knowledge: Develop and maintain a thorough understanding of products, including styles, sizes, and features">
  4. Store Operations: Work collaboratively with colleagues to maintain a clean and organized store environment, achieving visual merchandising and inventory management goals">
  5. Teamwork: Participate in sales initiatives and work collaboratively with colleagues to achieve sales goals">
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What We're Looking For:

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  • Previous sales or customer service experience preferred">
  • Ability to multitask in a fast-paced environment while maintaining a high level of customer service">
  • Fashion sense and awareness of current trends">
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Torrid's Commitment to Diversity, Equity, and Inclusion: We believe that diversity, equity, and inclusion are essential to creating a positive and supportive workplace culture. We welcome applications from qualified candidates who share our values.