Café Operations Director
3 weeks ago
Job Title: Café Operations Director
At Great Dane Coffee, we are looking for a highly skilled and experienced Café Operations Director to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring that we maintain the highest standards of quality and customer service.
Key Responsibilities:
- Develop and implement effective budgeting and cost control procedures to ensure the café's financial stability
- Evaluate daily operations and implement improvements to increase efficiency and customer satisfaction
- Monitor staff performance and provide coaching and training to ensure excellent customer service
- Plan and organize daily operations, including scheduling and inventory management
- Determine the type of services to be offered and implement operational procedures to ensure seamless delivery
- Ensure health and safety regulations are followed and implement procedures to maintain a safe working environment
- Negotiate with suppliers to secure the best prices for food and other supplies
- Negotiate with clients for catering or use of facilities
- Address customer complaints or concerns in a professional and courteous manner
Requirements:
- 3 years to less than 5 years of experience in a similar role
- Excellent leadership and communication skills
- Ability to work independently and as part of a team
- Knowledge of health and safety regulations and procedures
Working Conditions:
The successful candidate will be required to work a minimum of 30 to 40 hours per week, with flexibility to work additional hours as needed. The role will involve frequent interaction with customers, staff, and suppliers, and the ability to work in a fast-paced environment is essential.
Language:
The primary language of communication is English.
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