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Fertility Clinic Operations Director

1 week ago

Toronto, Ontario, Canada Create Fertility Centre Full time

Create Fertility Centre is seeking a visionary Chief Operating Officer (COO) to drive operational excellence, implement scalable systems, and enhance patient experiences.

Job Overview

The COO will oversee daily operations, optimize clinical and administrative workflows, and ensure seamless coordination between departments. This role requires a leader with deep fertility clinic or healthcare experience, a track record in system implementation, and a passion for driving operational efficiency.

Key Responsibilities
  1. Operational Leadership & Strategy:

  2. Develop and execute operational strategies to improve efficiency, patient experience, and profitability.

  3. Oversee clinical and administrative teams, ensuring seamless communication and workflow integration.

  4. Establish and monitor key performance indicators (KPIs) and implement data-driven decision-making processes.

  5. Work closely with the Medical Director and CFO to align operational goals with the clinic's strategic vision.

  6. System Implementation & Process Improvement:

  7. Lead the re-implementation of electronic medical records systems (e-IVF), practice management software, and other operational technologies.

  8. Identify and drive process optimization initiatives, including patient scheduling, billing, and payment collections.

  9. Ensure compliance with industry regulations, accreditation standards, and best practices.

  10. Introduce automation and digital transformation strategies to enhance operational efficiencies.

  11. Financial & Business Performance:

  12. Collaborate with the CFO to optimize cost control, revenue management, and budgeting.

  13. Evaluate clinic expansion opportunities, partnerships, and service line growth strategies.

  14. Ensure optimal resource allocation to maximize efficiency and profitability.

  15. Leadership & Culture Development:

  16. Foster a high-performance culture with a focus on accountability, continuous improvement, and patient-centered care.

  17. Mentor and develop leadership within the organization, ensuring cross-functional collaboration.

  18. Lead change management initiatives and ensure smooth adoption of new processes and technologies.

  19. Qualifications & Experience:

    • Proven track record as a COO, Director of Operations, or similar leadership role in a fertility clinic, healthcare, or medical practice.
    • Strong experience in system implementation and process improvement methodologies.
    • Deep understanding of reproductive medicine, IVF, and fertility clinic operations highly preferred.
    • Expertise in Canadian healthcare compliance and accreditation standards.
    • Strong financial acumen with experience in P&L analysis, budgeting, and operational cost control.
    • Excellent leadership, communication, and problem-solving skills.

    Seniority Level: Executive

    Employment Type: Full-time

    Job Function: Management

    Industries: Medical Practices